Help Centre / Plans, Limits And Billing
Set A Usage Cap On A Website
Your plan’s storage and bandwidth belong to the account, not to any one website. That is usually what you want: a quiet site leaves room for a busy one and you never have to divide anything up. The exception is when one website could take everything and leave the others with nothing. A cap is how you stop that.
Caps take a minute to set and you can change or remove them whenever you like.
What A Cap Is
A cap is a ceiling on one website inside the shared pool. It is not an allowance of its own and it does not add anything to your plan.
Put differently: a cap can only ever make a site’s share smaller. Three websites on Grow share 20 GB of storage. Capping one of them at 5 GB does not reserve 5 GB for it and it does not give the others 15 GB each. It means that one site stops at 5 GB while the other two carry on drawing from the same 20 GB.
A cap can never be set above your plan’s figure. There would be nothing for it to do if it could.
When It Is Worth Doing
- A client site on your account. You hand over the keys to a shop and you would rather their media library did not fill the disk your other work sits on.
- A site that might get a traffic spike. A campaign landing page with a bandwidth cap cannot take the whole month’s allowance and get everything else suspended.
- A site you do not watch closely. A cap gives you a hard stop instead of a surprise.
If every website on the account is yours and you keep an eye on all of them, you probably do not need caps at all.
Step 1: Open The Website’s Usage Tab
Sign in at my.oxyforge.com, open the website you want to limit, and go to the Usage tab. You will see what that site is currently using and the account total it belongs to.
Check the current figure before you set anything. A cap below what the site is already using leaves that site over its ceiling from the moment you save it, which is almost never what you meant to do.
Step 2: Set The Cap
Find the Per Site Limit card and enter a figure for storage, for bandwidth, or for both. You can set one without the other.
Pick a number with room in it. A good starting point is roughly double what the site uses now, or a figure you would be comfortable with at the end of a busy month. A cap set tight to today’s usage will trip the first time the site grows normally.
What Happens When A Cap Is Reached
The two caps behave differently, on purpose.
- Bandwidth cap reached: that one website is paused and shows a holding page until your billing period resets or you raise the cap. The other websites on the account are untouched, which is the whole point.
- Storage cap reached: the website stays online. The cap becomes a disk limit, so the site cannot write new files past it: uploads fail and WordPress reports it cannot save. Free some space or raise the cap and writing resumes.
Step 3: Save And Check
Save, then reload the Usage tab. The cap is shown next to the site’s usage, so the tab now tells you two things: how much the site is using, and how far it is from its own ceiling rather than from the plan’s.
Step 4: Review It Later
Come back after a month. If the site has grown into its cap for ordinary reasons, raise it. If it is nowhere near, the cap is doing no harm and you can leave it.
What A Cap Changes
| With a cap on the site | With no cap | |
|---|---|---|
| How far that site can go | Up to its own ceiling | Up to the whole account pool |
| Effect on your other websites | Limited by the cap you set | They share whatever is left |
| Who decides the limit | You, per website | Your plan |
| Changing it | Edit or clear it at any time | Move up a plan |
The point of a cap is that one website cannot quietly consume what the rest of the account needs. That matters most for bandwidth, because passing the account’s monthly bandwidth suspends every website on the account. Storage is gentler, since running over on storage never suspends anything, so a storage cap is mostly about keeping one site tidy rather than about risk.
Removing A Cap
Clear the field and save. Within a few minutes the site is back on the full account pool, and if it had been paused by its bandwidth cap it comes back online on its own. There is nothing else to undo.
Troubleshooting
The cap will not save. Check the figure is not above your plan’s allowance. Build has 10 GB of storage and 50 GB of bandwidth, Grow has 20 GB and 100 GB, Scale has 30 GB and 200 GB. A cap has to sit inside those.
A site has stopped growing and I did not expect it to. Look at the Usage tab for that site rather than the account summary. A site held at its own cap looks much like a site held at the plan’s limit, and the Usage tab is what tells you which one it is.
The site is already using more than the cap I set. That happens when the cap was set below current usage. The figure does not shrink by itself. Clear space on the site, or raise the cap to something realistic and lower it again once you have tidied up.
I need more room overall. A cap cannot give you that. See pricing for what each plan includes, and open a ticket from the members area to change plan.
Did this answer it? If not, open a ticket from the members area and someone who runs the platform will pick it up.
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