1. Introduction

Oxyforge (“we”, “us”, or “our”) operates a cPanel-based WordPress hosting service powered by Google Cloud servers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services.

We are committed to protecting your privacy in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA), the Singapore Personal Data Protection Act 2012 (PDPA), and any other applicable international data protection laws and regulations.

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account, purchase a hosting plan, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and mailing address
• Payment information (credit/debit card details, processed securely via third-party payment processors)
• Company or organization name (if applicable)
• Any other information you voluntarily provide via support tickets or correspondence

2.2 Information Collected Automatically

When you use our services, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Pages visited, time spent on pages, and navigation patterns
• Referring URL and exit pages
• Server logs and access logs (including cPanel login activity)
• Bandwidth and resource usage data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for core functionality such as authentication and session management.
• Analytics cookies: We use Google Analytics to collect aggregated data about how visitors interact with our website. Google Analytics may collect your IP address, browser information, and browsing behaviour.
• Preference cookies: Used to remember your settings and preferences.
• Third-party cookies: Set by our service partners (including Cloudflare) for analytics, performance monitoring, and security.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provision, maintain, and manage your hosting account and services
• To process payments and billing
• To provide customer support and respond to inquiries
• To send important service notifications, including maintenance alerts, security updates, and account changes
• To monitor server performance, uptime, and security
• To detect, prevent, and address fraud, abuse, and security threats
• To analyse usage trends and improve our services and website
• To comply with legal obligations under Malaysian, Singaporean, and international law, and to enforce our Terms of Use
• To send promotional communications (only with your consent; you may opt out at any time)

4. Data Storage and Security

Your data is stored on Google Cloud Platform servers. Google Cloud maintains industry-leading security certifications including ISO 27001, SOC 2, and SOC 3. We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data in transit
• Encryption at rest for stored data
• Firewall protections and intrusion detection systems
• Cloudflare security and DDoS mitigation services
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols

While we take commercially reasonable steps to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data in the following circumstances:

• Service providers: We share data with trusted third parties who assist us in operating our services, including payment processors, email service providers, Cloudflare, and analytics providers (e.g., Google Analytics). These providers are contractually obligated to protect your data.
• Google Cloud Platform: As our infrastructure provider, Google may process data in accordance with their privacy policies and data processing agreements.
• Cloudflare: As our CDN and security provider, Cloudflare may process certain data (including IP addresses and traffic data) in accordance with their privacy policies.
• Legal requirements: We may disclose your data if required by law, regulation, legal process, or governmental request under the laws of Malaysia, Singapore, or any other applicable jurisdiction.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
• Protection of rights: We may disclose data to protect the rights, property, or safety of Oxyforge, our users, or the public.

6. Your Rights

Under the Malaysian PDPA 2010, the Singapore PDPA 2012, and other applicable international data protection laws, you may have the following rights:

• Right of access: You may request a copy of your personal data that we hold.
• Right to correction: You may request correction of inaccurate or incomplete personal data.
• Right to withdraw consent: You may withdraw your consent for data processing at any time, subject to legal and contractual restrictions.
• Right to limit processing: You may request that we restrict the processing of your data in certain circumstances.
• Right to data portability: Where technically feasible and required by law, you may request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable law.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. We may also retain and use your data as necessary to comply with legal obligations under Malaysian, Singaporean, and international law, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

8. International Data Transfers

As we use Google Cloud Platform and Cloudflare, your data may be processed and stored in data centres located outside of Malaysia and Singapore. In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with the Malaysian PDPA 2010, the Singapore PDPA 2012, and other applicable international data protection laws.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Oxyforge
Email: [email protected]

We will endeavour to respond to all inquiries within 14 business days.